FAQs
We want to help make your shopping experience as seamless as possible here at Amie Lou London, so we have put together a list of our most frequently asked questions.
If the answer you're looking for isn't here, please don't hesitate to get in touch.
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Is your packaging recycled?
Our swimwear isn’t the only things that is eco-conscious, all of our packaging is too! From our recycled paper swing tags through to our biodegradable mailer bags, we’ve thought about it all, and we are still working on shipping our swimwear with eco-friendly options such as green energy couriers. You can find out all the details about our packaging on our Ethos page.
Where does your fabric come from?
We use ECONYL® yarn produced in Italy, a 100% regenerated nylon fibre made from nylon waste otherwise polluting the earth, like fishing nets, fabric scraps, carpet flooring and industrial plastic rescues from all over the world. To find out more about our fabric, please see our Econyl Approach page.
How do I know what size is right for me?
Please see our Fit Guide to find your perfect size. Our swimwear is true to size, however if you are between sizes, we recommend you buy a size up.
Due to everyone being different shapes & sizes, and also given the stretchiness of the fabric, you may find that your measurements don't exactly match our fit guide, which is ok! You can measure yourself and send your measurements to us at info@amieloulondon.com and we will guide you from here.
What shipping options do you offer?
Our swimwear is sent 1st class recorded, and we aim to process the order within 24–48 hours of receiving it. You can find out more about or postage and shipping policy here.
How do I track my parcel?
Once you have ordered your item, you will receive an email within 48 hours with your tracking number from a reputable courier. If you have any issues, you can email us at info@amieloulondon.com or message us on Instagram.
How can I make an exchange?
You can exchange your order to us within 14 days of purchasing it. Please see our Returns & Exchange Policy for more information.
We always ask that you do not remove our hygiene stickers and swing tags until you’re 100% certain you’re going to keep your new Amie Lou London piece.
How can I return my order?
You can return your order to us within 14 days of purchasing it. Please see our Returns & Exchange Policy for more information.
We always ask that you do not remove our hygiene stickers and swing tags until you’re 100% certain you’re going to keep your new Amie Lou London piece.
How do I care for my Amie Lou London swimwear?
Please see our Care Guide for all the details.
You will also receive a care guide in your order with your swimwear and if you have any questions please email us at info@amieloulondon.com – We're always happy to help!
How can I contact you?
You can contact us by emailing info@amieloulondon.com or you can send us a message on Instagram at @amielou_london. We aim to respond within 24 hours!